Problem Solving Excellence
Efficient troubleshooting.
Effectively prevent recurrence.
Unlock potential.
In a dynamic business world, fast, efficient solutions are crucial. Best practices in problem solving reduce costs, increase productivity and secure competitive advantages. Companies that actively master challenges remain agile and grow - for long-term success. Invest in effective problem-solving strategies
"The problem solver helps us to conduct complex Cause-Effect-Analyses in an effective manner. In particular impressive is the intuitive interface and the AI support. We solve complex problems faster and in a more structured manner. This has also positively affected the communication with clients."
Carsten Friedrich
Head of Quality, Auerhammer GmbH
"Causetec helps me to bring order to chaos in my head. It allows me to visualise complex facts and relationships in an easily under-standable way."
Steven Koppers
Problem Management, Proact GmbH
Problem Solver
Effizientes Probleme lösen leicht gemacht:
KI Unterstützung
Leichter Einstieg in das methodische Arbeiten
Workflow Integration für Effizienz im Tagesgeschäft
Service Portfolio
Problem Solving Excellence
Audit / Diagnostic / Solution Design
Where is the potential and how can we exploit it?
Problem Facilitation
Active support in solving current problems. Task force management.
Training
Effective training for all user groups. Tailored to your challenge.
Coaching
Support in the application for quick action security.
Systemic Problem Solving
Development and implementation of a systematic problem-solving process in your company.
Workflow Digitization
Optimize – Digitize – Automate. Take your problem-solving process to the next level.
Efficient support in critical moments.
Fast and uncomplicated! 24/7
Especially for these situations:
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When you need all the help you can get: recall situation, order in danger
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If you are looking for structure and a common thread .
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If you need discreet support in the background .
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If you need a task force leadership.
Process: Simple and effective
You call, we discuss the situation and the framework. We then develop a tailor-made plan that is tailored to your needs. We support your team in solving the problem.
Flexibility: Your Advantage
Whether virtual or on-site, in the background or as task force leader – our support is super-flexible and always tailored to your challenge.
Problem Solving Audit & Solution Design
How big is the potential and how will we exploit it?
Method
Performance
Organization
Culture
Processes & Workflow
How good is your problem solving and how can you increase your potential?
Examine all areas that influence problem-solving performance and let us work together to create a plan that takes all relevant success factors into account. 20 years of problem-solving experience are the basis for an effective plan.
IATF 16969 Rules 6 calls for “Systemic Problem Solving.”
How systemic is your problem solving?
Troubleshooting Bootcamp
March 2025
Experience interactive, team-oriented simulation exercises specifically designed for technically demanding troubleshooting. Our bootcamp provides you with practical, directly applicable skills to solve problems efficiently.
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An efficient downtime killer
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First-time fix rate & mean time to repair are getting better
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Less trial and error
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Better documentation
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Only 1 day, no PPT presentation
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Dynamic simulation cases
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For employees from these departments:
production
Quality
maintenance / technical service
customer service
Incident & Problem Management
Major Incident Management
1st, 2nd, 3rd line support/helpdesk
“Jens has developed a simple but yet powerful problem-solving approach. The troubleshooting method is a systematic and understandable approach for every department and every working level. Most impressive is the online training set up, which is a modern teaching and learning way with practical examples the teams need to analyze. Very nicely developed and great fun for the trainees. I am sure you will enjoy it and learn in a way you have never learned before. The course content can be applied immediately. Have fun and use it for the toughest problems with Jens´ coaching.”
Ralf Becker
Customer Quality Lead
Halcom Systems Deutschland GmbH
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Eliminate downtime faster and more efficiently.
Less trial and error.
Build knowledge better.
Problem Solving Dojo
Where do you train your martial arts?
A Problem Solving Dojo is a space in which problem solving becomes a discipline - like in martial arts. Methods are trained here to make challenges visible and to overcome them systematically. Problems are seen as opportunities to improve. The result: a cultural change that promotes continuous growth and innovation.
Problem Solving Sushi
How well do training content and formats fit your challenges?
Problem Solving Sushi stands for learning in small, easily digestible bites - exactly the knowledge you need for your tasks. Instead of being overloaded with superfluous information, your employees receive tailored content that can be applied directly in practice. This way, you specifically strengthen your problem-solving skills and increase your efficiency. At the same time, you pave the way for successful change management.
Simple, effective and tailored to your needs.
Problem Solving Workflow
Bring all relevant processes and workflows together on one platform!
Our concept for optimizing and digitizing the problem-solving process frees your company from the "Excel and PowerPoint hell" and brings best practice processes to all areas. Together with our partners Softools & MSO, we offer ready-made, tried-and-tested workflows that can be flexibly adapted to your requirements.
The result: full traceability, evaluability and absolute visibility of all problems and solutions. This creates efficiency, transparency and continuous improvement throughout the entire company.
A Language for Operational Excellence
TROUBLESHOOTING
PROBLEM SOLVING
TARGETED IMPROVEMENTS
The PROCESSFUSE
problem solving method
Critical thinking as a foundation. Structure as a guiding thread. The right questions – in the optimal order. Reduced to the essentials for maximum efficiency and speed. The essence of over 20 years of experience in solving complex problems.
